Support

Quick answers

I can't sign in / I changed my phone number

If you've lost access to the phone number on your account, email support@lyvwell.health from a number we can verify against your KYC details. We'll need to confirm it's you before we move your account.

My steps aren't syncing

Open the app, go to Profile → Connected devices, and tap Sync now. If that doesn't work, disconnect and reconnect Apple Health / Health Connect, and make sure you've granted the Steps permission in iOS Settings or Health Connect.

My LyvCoins haven't appeared

Earning is processed after each sync. The dashboard refreshes the next time you open the app or pull-to-refresh on the Home tab. If a redemption is stuck, include the redemption ID (shown on the receipt screen) in your email.

I want to delete my account

See /account-deletion for the in-app steps and what data is removed.

I have a privacy or data-protection question

Email privacy@lyvwell.health. We respond within 30 days, usually much sooner.

I think I found a bug or security issue

For bugs: support@lyvwell.health. For security: security@lyvwell.health. We treat all reports confidentially.

Contact

General support: support@lyvwell.health
Privacy / data requests: privacy@lyvwell.health
Security reports: security@lyvwell.health
Press & partnerships: hello@lyvwell.health
Postal: [Lyvwell Health Ltd., Accra, Ghana]

Hours

Email is monitored Monday to Friday, 09:00–18:00 GMT. We aim to respond within one business day for general queries, and within 4 hours for anything marked urgent (account lockout, payment issue, security).